Refund and Returns Policy

At Soro Crafts, we take pride in delivering high-quality, handcrafted art and craft products. Since our items are specially made, we do not offer refunds or accept returns unless the product arrives damaged or broken due to transit.

Eligibility for Return

A product is eligible for return only in the case of physical damage or breakage during delivery.

Steps to Request a Return

  1. Inspect the Product Immediately:
    Upon receiving your order, kindly inspect the product thoroughly.

  2. Notify Us Within 24 Hours:
    If the product is damaged, email us at info@sorocrafts.com within 24 hours of delivery.

  3. Provide Proof of Damage:
    Share clear images or a video of the damaged item, including its packaging, to help us process your request quickly.

Return Process

  • Once your claim is approved, we will arrange a pickup or guide you through the return process.

  • A replacement will be sent for the damaged item at no additional cost.

  • If a replacement is not possible, we will provide a store credit or refund, based on your preference.

Non-Returnable Situations

Please note that returns will not be accepted in the following situations:

  • Change of mind

  • Product not as expected

  • Claims made after the 24-hour window

We appreciate your understanding as we strive to support artisans and deliver unique craftsmanship to your doorstep.

For any questions or concerns, please contact us at:
Email: info@sorocrafts.com

Thank you for choosing Soro Crafts – The Craft of India!